Request A Catch Up Lesson
We understand that it can be frustrating to miss out on your child's favourite hobby due to illness, a family wedding or any number of other reasons. Therefore we're delighted to offer the ability to catch up a missed lesson within six days of the normal lesson date.
To request a catch up English class, please fill in the form below and we'll get back to you as soon as we can.
- You can request the catch up for any reason! It's a service to try and help you when things come up in family life.
- A lesson can be replaced six days either side of the normal lesson date. For example, if the lesson should have been on 14th September then a replacement can be booked from 8th through to 20th September.
- Unfortunately we aren't able to offer any replacement lessons outside of this timeframe. Beyond the six days either side rule then the lesson is missed, can't be caught up and no refund can be issued.
- The catch up classes are a bonus service but aren't guaranteed. They will always be subject to space being available in the alternative class so please bear in mind some groups are popular and we may not be able to fulfill your request. We will, however, do our best to help!
- If space in your preferred catch up group isn't available and no other time or venue is suitable for you the same rule still applies regarding the six day either side limit and no refunds being available.
- It isn't possible to book two lessons at the same venue immediately after one another with one being a catch up and the other your normal lesson. Since the content is likely to be largely the same this may mean some children struggle to focus the second time around and therefore the catch-up does need to take place at another time or venue.
- Please submit your catch up request using the form below. Your space isn't reserved until you receive an email confirmation.
- If you have any questions or need more information, please don't hestitate to email us at firstname.lastname@example.org.
To see all the available time and venue options for your replacement class please check here.